Refund Policy
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R-01 · What happened
If something goes wrong, you get your money back.
Tell us what happened and we'll answer right here. Below are every case in one table and the full rules, with no forms and no tricks.
- Updated 2026-09-30
- A 7-day guarantee on your first payment
- Written by people
I had a problem with a charge. Do I get my money back?
It depends on what happened. Pick your case and I'll tell you right away:
We refund the full amount. No questions asked.
It applies to the first payment of your first subscription, if you write to us within 7 days of the charge.
Can I see every case together?
Sure. One line per case:
| What happened | When | Result |
|---|---|---|
| It's my first payment and Chataily didn't win me over | Within 7 days | Full refund |
| I was charged twice or the wrong amount | Always | Full refund |
| I cancelled and was still charged | Always | Full refund |
| Chataily was down for hours | Over 24 hours in a row | Partial refund |
| I want to cancel mid-month | Whenever you like | No refund |
| An AI I used is gone | Whenever you like | No refund |
| My account was closed for misuse | Always | No refund |
And how do I ask for it?
In three messages, no forms:
- 01
Write to us
From Settings › Help or by email, from your account's email.
Sent
- 02
A person looks into it
We check the charge and answer within 24 business hours.
Seen
- 03
We send your money back
To the same payment method within 5 business days. Your bank may take a little longer.
Resolved
When do I get everything back?
On your first payment if you write within 7 days, or whenever we charge you by mistake.
Fine print
You are entitled to a refund of the full amount if (a) it is the first payment of your first subscription and you ask within 7 days of the charge, (b) we charged you twice or the wrong amount, or (c) we charged a renewal after you cancelled.
What if I cancel mid-month?
You aren't charged again and you use it until the end of the month. We don't refund single days.
Fine print
Outside the cases in R-04 and R-06, payments already made are not refundable, in full or in part. When you cancel you keep access until the end of the paid period. The same applies if we remove a model and you decide to cancel: we tell you beforehand and you keep using the other AIs until the end of the month.
If you live in the European Union or the United Kingdom, you can also withdraw within 14 days of your first subscription. By subscribing you ask us to start right away, so if you withdraw we refund what you paid minus the share of the days you already used. This doesn't affect any rights your country's consumer law gives you that can't be waived.
What if Chataily stops working?
If an outage lasts over 24 hours in a row, we refund the matching share.
Fine print
If the service is unavailable for over 24 hours in a row for reasons on our side, you can ask for a refund in proportion to the time without service.
An outage of a single model, while the other AIs are still available, doesn't count as a lack of service.
How does the money reach me?
To the same card, in the same currency, with no fees.
Fine print
Refunds go to the original payment method, in the currency you paid in, through TailoredPay. We charge no fee to refund.
Read to the end
Something didn't go right?
Write to us from your account's email. A person looks into it and, if you're owed one, we refund you within 5 business days.